At ZANTRIVALIS, we are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to assist you with our straightforward returns policy.
Eligibility for Returns
Returns are accepted on items within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-returnable Items
Certain items are non-returnable including perishable goods, custom-made products, and personal care items. Please check the product description for specific return eligibility.
Return Process
To initiate a return, please contact our customer service team at
[email protected]. You will receive further instructions on returning your item. Please do not send your purchase back without authorization.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow up to 10 business days for the refund to reflect in your account.
Exchanges
If you need to exchange an item for a different size or color, please follow the return process to send back the original item. You may then place a new order for the desired item.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For any questions or concerns regarding our returns policy, please contact us at
[email protected] or call us at
(+1) 987-654-3210. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM EST.